Refund policy

RETURN POLICY

 Last updated December 22, 2022

 Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for us an exchange only. Please see below for more information on our return policy.

 RETURNS

 All returns must be postmarked within twenty seven (27) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 RETURN PROCESS

 To return an item, please email customer service at info@emerald farm.ie to obtain a Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase and mail your return to the following address:

 Emerald Farm Returns
Attn: Returns

Meadowend Cottage Knockraheen Roundwood Co Wicklow

Wicklow A98 AX26
Ireland

Registered Number: 680689

REFUNDS

 After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least thirty (30) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

 EXCEPTIONS    

 The following items cannot be exchanged: 

• Opened Products        

 For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

        

 QUESTIONS

 If you have any questions concerning our return policy, please contact us at: info@emeraldfarm.ie